Your call could not be completed because the requested intermediate network cannot be found.

[mcgillPhysics]

Hello Everyone,

I get this message when attempting to call the Poly test number 140.242.250.205:

"Your call could not be completed because the requested intermediate network cannot be found. Contact your network administrator for assistance."

The system worked on September 24th. I do not know of any underlying changes, but the system is set up on a university network. I am not a sysadmin, but people expect me to find solutions. Where do I start?

Thanks for your help,
Robert

[SteffenBaierUK]

Hello @mcgillPhysics ,

Welcome to the HP Poly community.

I checked the published IPs, and I assume in the move from Poly over to HP, these have been disabled as they use older H.323 Technology or SIP, which is not a current service our products use.

Without knowing what service you actually use, it is hard to advise what could be wrong. I suggest you check a bit further what the Polycom Group Series 500 is actually used for, and then contact whoever services you use.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @mcgillPhysics 

Actually, you can try 888888@t.plcm.vc 

This will answer the call, but only proves that the Device is "routing" the call to the Internet, so nothing locally, like a network change or Firewall, is stopping it from working. 

Best regards

Steffen Baier

[mcgillPhysics]

Hi Steffen,

Thanks for the test number; I was able to connect to it. I now have to figure out what's going wrong with my colleagues' calls... I also need to do some reading on VoIP, I guess, because I'm not aware of the different services that the Poly unit is able to use.

Cheers,

Robert