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01-17-2023 02:53 AM
Printer problems for 4 years. When not used for a while loses set up and ability to connect wife or cable. Usually reinstall set up fixes problems. Today nothing works. It says Ready and prints a test page but will not print any doc. Probably does not scan as that’s always a problem too. Any ideas - other than throwing away??
I run Windows 10 (64 bit).
02-03-2023 01:24 AM
Welcome to the HP Support Community.
I'd like to help!
To be able to answer you effectively, we need some information.
Make sure, your printer and your device are on the same network as 2.4GHZ only.
For wirless connectivity issues follow the steps from this link here
You may also refer to this document here for printing issues.
Update the firmware if available. CLick here
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
02-07-2023 01:35 AM
We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you.
If you have any other queries, feel free to reach out to us.
Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!
I am an HP Employee
02-07-2023 01:56 AM
Hello and thank you for taking an interest in my problem.
After posting in the community, I continued looking for a solution. I was lucky enough to find an HP technical support rep who solved the problem by reinstalling set-up files. (Note: when I say I was lucky to find the HP rep, it's because I live in Thailand but don't speak Thai. Most all numbers for Thai HP support have a greeting in Thai and it's difficult to find an English speaker.)
Thanks again for your interest in helping.
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