cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
RanaSapiens
Level 2
6 3 2 0
Message 1 of 4
284
Flag Post

Solved!

A4 document attached to email is printed using 4x6 tray. How can I change that? Thank you :-)

HP Recommended
HP ENVY 6230 All-In-One Printer
Microsoft Windows 10 (64-bit)

I am sending a *.pdf 1-page document (A4) by email to my printer. The document is printed, but on photo paper (4"x6"). I cannot find where this (wrong) setting can be changed. Thank you in advance for any guidance you may provide!

1 ACCEPTED SOLUTION

Accepted Solutions
RanaSapiens
Author
Level 2
6 3 2 0
Message 3 of 4
Flag Post
HP Recommended

Hi KrazyToad,

Thank you for your help. I spoke earlier with one of your colleagues, who after much time trying to find  the reason for my problem. It turned out that the file which I was using to test ePrint was a A4 document, but saved as a *.jpg file. The printer automatically recognise it as a picture and send it to the photo tray (Tray 2). Solution: sending the same document as a *.pdf document.

Thank you!

Regards

Olivier

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,293
Message 2 of 4
Flag Post
HP Recommended

@RanaSapiens

 

Welcome to HP Support Community


I would like to help

 

Are you using the eprint feature.

 

If yes, By default, ePrint uses the following print settings. Print quality: Normal Print color: Full color Paper size for emails:

 

Letter or A4 Paper size for image attachments: 101.6 x 152.4 mm (4 x 6 in) Number of prints:

 

 Paper orientation: Identical to the original document 1-sided printing For eligible printers, additional preferences are available when you add your printer on the HP Smart website.

 

Go to Setting Up an Account on the HP Smart Website for steps to set up the account. Once added, click My Printers to change the settings.

 

You can refer to this Link:  https://support.hp.com/in-en/document/c03721293

 

You can also remove the photo papers while using this feature and check if that helps


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
RanaSapiens
Author
Level 2
6 3 2 0
Message 3 of 4
Flag Post
HP Recommended

Hi KrazyToad,

Thank you for your help. I spoke earlier with one of your colleagues, who after much time trying to find  the reason for my problem. It turned out that the file which I was using to test ePrint was a A4 document, but saved as a *.jpg file. The printer automatically recognise it as a picture and send it to the photo tray (Tray 2). Solution: sending the same document as a *.pdf document.

Thank you!

Regards

Olivier

View solution in original post

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,293
Message 4 of 4
Flag Post
HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation