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‎12-12-2019 01:28 PM

HP Recommended
Product: OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

When making copies from ADF the copies come out correct, But the ADF does not fully eject the last page.

It brings the page out half way, then pulls it back in a little.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2019 02:50 PM

HP Recommended

Hi @B_Will

Welcome to the HP Support Community. I'd be happy to assist you with the issue you are facing with the ADF

 

This seems like a hardware issue with the rollers or the ADF mechanism. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform the troubleshooting steps mentioned under 'Printer does not pick up paper from the ADF' in this document. These steps apply to the current issue you are facing with the ADF. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-14-2019 02:50 PM

HP Recommended

Hi @B_Will

Welcome to the HP Support Community. I'd be happy to assist you with the issue you are facing with the ADF

 

This seems like a hardware issue with the rollers or the ADF mechanism. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform the troubleshooting steps mentioned under 'Printer does not pick up paper from the ADF' in this document. These steps apply to the current issue you are facing with the ADF. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-14-2019 03:27 PM

HP Recommended

Power cycle with the printer on fixed it.

Thanks

Was this reply helpful? Yes No
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