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HP Officejet 5740
iOS

Hello

I updated my iPad Air 2 to iOS 10.1.1.  I can't print remotely.  It works from my other Apple devices (phone, Macbook Air) that have not been updated to iOS 10.  I am using AiO Remote.  The iPad recognizes the printer and the IP address is correct.  I could print from my iPad yesterday before I updated it.

 

I appreciate your help.

1 ACCEPTED SOLUTION

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Hi @AllanAAB

 

Welcome to the HP Forums!

 

I came across your post where you are unable to print from iPad after the iOS update. I would like to help. 

 

Please refer to this article http://hp.care/2bSjSnW it explains how to use AirPrint and also the troubleshooting steps in resolving issues with it. 

Recommend you to delete the printer from the iPad and reconnect to the printer on the iPad. (Open  settings and select Wi-Fi, if the printer is listed there, click the i on the right side of the printer listed there and select forget this network/printer. And reconnect to the printer)

Restart the router, printer, and iPad. I am sure you might have already tried this. 

Also, check for printer firmware updates (if available, on www.hp.com/drivers) and also check if there are any other updates released by Apple using iTunes. 

Delete HP All-in-One Printer remote app on the iPad and reinstall it. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @AllanAAB

 

Welcome to the HP Forums!

 

I came across your post where you are unable to print from iPad after the iOS update. I would like to help. 

 

Please refer to this article http://hp.care/2bSjSnW it explains how to use AirPrint and also the troubleshooting steps in resolving issues with it. 

Recommend you to delete the printer from the iPad and reconnect to the printer on the iPad. (Open  settings and select Wi-Fi, if the printer is listed there, click the i on the right side of the printer listed there and select forget this network/printer. And reconnect to the printer)

Restart the router, printer, and iPad. I am sure you might have already tried this. 

Also, check for printer firmware updates (if available, on www.hp.com/drivers) and also check if there are any other updates released by Apple using iTunes. 

Delete HP All-in-One Printer remote app on the iPad and reinstall it. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

HP Recommended

Thank you for taking the time to reply to my post. Per your advice, rebooting the iPad cleared the problem.  

Thank you!

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