After power outage, my printer is offline AGAIN...

[yes7IKA]

only 2 weeks ago, I was with a support rep online who put my printer back online. Then again after another power outage (1hour long) just yesterday I am having another offline issue with our printer. Everything is fine and I can copy from it but when I try to print from my computer or phone the printer is not there. I've ran the scan doctor, uninstalled and reinstalled everything and I am back to not being able to figure out what the issue is... I entered the printer IP address and nothing comes up... I need your help. After a power outage I shouldn't have to go thru so much to get this thing to print! Please help, We havn't even had this printer for month! Help is appreciated

[KrazyToad]

@yes7IKA

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that your Printer is showing as Offline and you already ran the HP PSDR and you are unable to access the EWS page as well

I'll try my best to help and we should be able to sort this out 😊

I appreciate all your efforts and expertise in troubleshooting this issue 👏

Do you have other devices that are connected to your wireless network?

I suggest we Reset the Network Settings back to default and then reconnect the printer to your Network. Meantime restart the Router

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.
5. Print the network configuration page and verify that the network settings have been reset.

6. Restart the Printer

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
 

Try Printing and let me know if that works 👍

Thank you and have a wonderful day 😀

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.