AirPrint Anywhere Not Working

[NickB73]

Hello, I have an OfficeJet 9120e. It works great, the quality of prints is better than I expected of an inkjet and the HP Smart App is really good. But of course there is a but…

Try as I might, I cannot get AirPrint Anywhere to work. I have gone through the HP Smart App countless times, and done the Troubleshoot AirPrint. This normally produces it test page without any issues (while not connected to my local network).

The problems start, when I try to use AirPrint remotely, there seems to be a number of things that happen, or don’t happen:

• After selecting Print, the only printer that shows up is pips://printer.roamprint…….. etc If I choose this printer, after a few seconds it just disappears again. If I select the i icon in the available printers list, I just get a spinning wheel ‘gathering supply information’, followed by ‘Information Not Available’
• Other times, after selecting print, the expected printer shows up under ‘Known Printers’, selecting the i icon here will display the ink cartridge status
• I can send a document to this Known Printer and I go into the iOS Print queue I can see the document, which will show as printing pages 1 of x. But the bar never goes across and the document disappears from the print queue. If I then go into the HP Smart App, no jobs show up as ever needing collection (set to private print)

I am completely stumped. I’ve tried deleting and re-installing the HP Smart App I’ve deleted the printer and factory reset it and set it up a few times. Nothing seems to fix this, I have only successfully had 1 document actually go through via remote Air Print.

I honestly don’t know what else to try. Hoping someone out there has the answer 🙂

[Dragon-Fur]

@NickB73 

Welcome to the HP English Community --

Application and Software Names matter -

Print Anywhere as it relates to the HP Smart application is a thing.

"So fussy!"

True - and here we are.

On the surface, acquiring and setting up Print Anywhere can appear complicated.

So Important

Print Anywhere setup is much less complicated when it is understood that Print Anywhere (at this writing) is available on select printers after HP+ service is accepted and enabled.  Read everything, every morsel, about HP+ (included later in this message) -- then decide whether and how you want to proceed.  HP+ is a permanent service and warranty related addition to your printer.  HP+ is not a subscription, it is not "something to try" and then cancel.  Read, then act.

The naming convention used with each of these parts is important.

If you are interested in HP Smart and Print Anywhere, the following information is relevant.

Skip over anything you don't like, don't need, or simply cannot stand.

All is offered FYI.

If something does not make sense - ask!  I will help if I know the answer.

- Introduction -

Print Anywhere is a newer technology that is replacing old ePrint on select printers.

Print Anywhere and the older ePrint tech share some of the same underlying structure.

Both applications support remote printing directly to the printer.

Both applications support the concept of "owned printers", and account owner, and Invited Guests (Allowed Senders).

Once acquired as part of having accepted and enabling HP+ service, Print Anywhere is accessed (used) from within HP Smart.

Short Answer

• After and If certain conditions are met, the printer supports Print Anywhere 
  
• Scroll down and read section from your user manual > Requirements for HP+ printers
• Accept and Enable HP+ to gain access to extra printer features, including Print Anywhere - Scroll down and read section What about HP+
• Scroll down and read “Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

===========================================

Much Longer Answer

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

OfficeJet Pro 9110 series: OfficeJet Pro 9110b, 9117b OfficeJet Pro 9120 series: OfficeJet Pro 9120b, 9120, 9120e, 9120r, 9122e, 9123, 9125e, 9128e OfficeJet Pro 9130 series: OfficeJet Pro 9130b, 9130, 9130e, 9132e, 9133

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Wi-Fi Direct Samsung Print Service Plugin Mopria Print Service

====  ====  ====  ====  ====  ====

The printer, because of its model type, is eligible for a service called HP+

If you accept the service requirements and your responsibilities for HP+

and

If you enable the HP+ service contract,

You can set up and use "Print Anywhere"

Open and read

 User Guide - HP OfficeJet Pro 9120e Series

Page 7

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

Have an HP account

Create or sign into an HP account to manage your printer.

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If you have not yet stopped reading...

===================================

What about HP+

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Read >>> About HP Smart Advance for HP+ printers

 And

Read

 HP printers - Using advanced scanning features (HP Smart app)

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“Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

>> Watch Video >>  How to use the Print Anywhere feature in the HP Smart App | HP Support

Did that?  Watch again.

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

Example - HP Smart - Windows - Printer Settings

HP_Smart_Win_HP+_Print_Anywhere_4

Example - HP Smart - Mobile - Printer Settings

HP_Smart_Mobile_Printer_Settings_2

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HP Smart / HP Connected

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

HP_Smart_Connected_HP+_Printer_Options_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120e All-in-One series  

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People who own, use, and support HP devices.

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