Android 7.1.1 (Nexus 6P) wifi cycles broken/unbroken when "HP print service plugin" is turned on

[kpkpkp]

HP,

Following some updates to both the Android O/S (nougat 7.1.1) and the HP Print Service Plugin, I cannot print, but that's actually the least of my problem - the act of turning on the Print Service Plugin is the act of completely breaking my phone's wifi for any purpose.  I've tried uninstalling / reinstalling multiple times, clearing cache for the Service Plugin, etc., and it makes no difference in the end: if the 

Following some updates to both the Android O/S (nougat 7.1.1) and the HP Print Service Plugin, I cannot print, but that's actually the least of my problem - the act of turning on the Print Service Plugin is the act of completely breaking my phone's wifi for any purpose.  I've tried uninstalling / reinstalling multiple times, clearing cache for the Service Plugin, etc., and it makes no difference in the end: if the HP Print Service Plugin is turned on, wifi (and sometimes to a lesser degree cellular) data is broken.

Here's video of the issue:

 https://youtu.be/yQqNGfHuVqQ

-kP

[Dvortex · Accepted solution]

Hello, @kpkpkp – Hope you are well 🙂
 

Thanks for your continued participation on the HP Forums! I’d be happy to help with the HP print service plugin issue!

Going through your post, it looks like a compatibility issue between the print plugin and the latest Android updates. I would suggest uninstalling the HP print service plugin for the time being.

You can try using a different HP mobile printing app for your printing needs. I would suggest using the HP ePrint app to print from your mobile device. Here are the detailed instructions on how to use the app: http://hp.care/2c5Hqm3

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[kpkpkp]

I'm "accepting" this solution because it makes printing possible, but I'd much prefer to return to using the HP print service plugin as soon as a compatible version comes available

[kpkpkp]

I don't have a way to unaccept the solution, but it doesn't fix the problem: The EXACT SAME ISSUE occurs when I attempt to prob via ePrint app.

Video here: https://youtu.be/opvrv2hJu5g

[keep_flying]

Having exactly the same issue here in the UK, whenever I try to use HP print service it dissables wifi and then toggles on and off uselessly untill you exit out of it.

As for using E Print instead, I can't even activate that as it drops the wifi as soon as you launch the app so can't even set it up to try.

HP please remove the solved tag from this issue and actually address the problem.

[WyreNut]

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@kpkpkp wrote:
I don't have a way to unaccept the solution, but it doesn't fix the problem: The EXACT SAME ISSUE occurs when I attempt to prob via ePrint app.

Video here: https://youtu.be/opvrv2hJu5g

To cancel a solution, tap the "Options" pull-down menu in the post you tagged.  See if you have a selection called "Not the Solution"...

WyreNut

[Theriion]

Hi there,

I am having exactly the same issue. I just bought my first HP all in one, I have set everything up. Win10, iOS working just fine... nexus 6p... wifi is killed every few seconds when trying to connect to the printer. Very bad mark for HP for not keeping up with updates, maybe I should return the item?!?!?!? Why is this post coming up as resolved anyway? where is the resolution?!

thanks 

[cam74]

Same problem from Spain.

Thanks for your video. Very helpfull for hp support team. Hope so.

I think HP should be do something about it. It´s a shame.

[cam74]

I could fix the problem with the update of android. 7.1.2

Grettings

[Theriion]

Well but this is only a beta. It will most likley mess up other things on the phone. Besides HP need to put their s#@! Together and fix this. Anyway i don't know how to get that beta ??