Android phone can't connect to HP Officejet Pro 8625

[MarciaLoomans]

I literally have tried everything to reconnect my Samsung Galaxy S7 phone to my printer. It worked fine for over a year, then suddenly stopped mobile printing with no rhyme or reason. The phone and printer are on the same network. The printer is connected wirelessly to the router. I tried an ethernet cord from printer to router, with no luck. It doesn't make any sense. This has been going on for 3 weeks. Could it have anything to do with my Windows 10 Operating System? Thank you.

[sandytechy20]

@MarciaLoomans

Thanks for taking an interest in the HP Support Forums After reading your post I see that you you are unable to connect the printer to android phone. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

Install and turn on the HP Print Service Plugin

1. On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

2. Once the installation or update is complete, choose a method to turn on the HP Print Service Plugin:

      NOTE:

   On Android devices with 7.0 (Nougat) and later, the HP Print Service Plugin is turned on automatically after installation. Skip to the step to Print with the HP Print Service Plugin.

   • If this is the first time you installed the HP Print Service Plugin, swipe down the home screen to display the notification dashboard, and then find HP Inc. service installed.

     Figure : Example of HP Inc. service installed

     

   • If you updated the HP Print Service Plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

     Figure : Example of HP Inc.

     

3. Tap HP Inc. service installed or HP Inc., and then tap On.

4. Turn off any other print service plugins, if necessary.

Print with the HP Print Service Plugin

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. Next to Select a printer, tap the down arrow to view the printer list, and then select your printer from the list of available printers.

      NOTE:

   More than one printer connection for the same printer might display in the list. For example, you might see HP [your printer model name] or DIRECT-xx-HP [your printer model name] listed. When more than one instance of the same printer displays in the list, select HP [your printer model name] to print over the wireless network.

   Figure : Selecting the printer

   

3. Tap the down arrow  to change any print settings, and then tap the Print  icon.

You can refer this HP Document for more assistance: https://hp.care/2IQuGiZ

Let me know how it goes.

Cheers.

[MarciaLoomans]

Thank you, Sandy, but I have done all of the above, numerous times, and I still can't connect. I have spent hours on this issue. The disconnect happened out of the blue, which makes me wonder if I stopped an app on my phone that could be affecting it being able to connect.


 I have the HP Print Service Plug-in, and the HP ePrint apps installed. I also disabled the Samsung Print Plug-in. I only have one printer installed. Wi-fi Direct is turned on. My phone will only allow me to create a PDF when I try to print. My printer name is no longer listed and grayed out on the page - it is not an option at all. When I try to search and connect to the printer via wi-fi, the error message says it can't connect. 


When I attached the ethernet cord to the printer and the router a couple of weeks ago, I was able to connect and print one document. However, it never connected again, so I removed the ethernet cord. What else could possibly be affecting the connection?


Thank you for your help.


Marcia

P.S. This may have nothing to do with the above issue; however, when I checked Device Mgr on my computer to see if there were any problems flagged on  the printer, I saw this error code:  USB Composite Device can't work properly with USB 3.0. I can't figure out what this is referring to. I never changed any connections between the computer and the printer (other than trying the ethernet cord - but this error code occured before I attempted that fix). Could this error message somehow be related to my phone connecting to the printer? Thanks.



Sent from my Verizon, Samsung Galaxy smartphone



-------- Original message --------

From: HP Support Forum <HP.Support.Forum@hp.com>

Date: 3/26/18 4:37 PM (GMT-05:00)

To: mloomans@sbcglobal.net

Subject: sandytechy20 mentioned you in HP Support Forum


Text editor > Community text -->

HP Support Forums

Join the conversation!





Hello MarciaLoomans,



sandytechy20 has mentioned you in a post!



Visit https://h30434.www3.hp.com/ and join the conversation below:

Subject:  Re: Android phone can't connect to HP Officejet Pro 8625 Author:sandytechy20(HP Support Agent) Date:03-26-2018 02:37 PM



@MarciaLoomans

 

Thanks for taking an interest in the HP Support Forums After reading your post I see that you you are unable to connect the printer to android phone. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting.   Kudos to you on that score.

 

Install and turn on the HP Print Service Plugin

On your Android device, install or update the HP Print Service Plugin (in English) from the Google Play Store.

Once the installation or update is complete, choose a method to turn on the HP Print Service Plugin:

   NOTE:

On Android devices with 7.0 (Nougat) and later, the HP Print Service Plugin is turned on automatically after installation. Skip to the step to Print with the HP Print Service Plugin.

If this is the first time you installed the HP Print Service Plugin, swipe down the home screen to display the notification dashboard, and then find HP Inc. service installed.

Figure : Example of HP Inc. service installed

If you updated the HP Print Service Plugin, tap Settings , tap More, More networks, More settings, or NFC and sharing, and then tap Print or Printing.

Figure : Example of HP Inc.

Tap HP Inc. service installed or HP Inc., and then tap On.

Turn off any other print service plugins, if necessary.

Print with the HP Print Service Plugin

Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.

Next to Select a printer, tap the down arrow to view the printer list, and then select your printer from the list of available printers.

   NOTE:

More than one printer connection for the same printer might display in the list. For example, you might see HP [your printer model name] or DIRECT-xx-HP [your printer model name] listed. When more than one instance of the same printer displays in the list, select HP [your printer model name] to print over the wireless network.

Figure : Selecting the printer

Tap the down arrow  to change any print settings, and then tap the Print  icon.

You can refer this HP Document for more assistance: https://hp.care/2IQuGiZ

 

Let me know how it goes.

Cheers.





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The HP Support Forum Team

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[Riddle_Decipher]

@MarciaLoomans

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Although, I'm curious to understand what you meant by - "Could it have anything to do with my Windows 10 Operating System?", while you respond to that, here's what you need to know: 

If you have an android OS on your phone and have trouble installing the printer:

When you try to select your printer, the printer is not listed or unavailable (grayed out).

Resetting and clearing the Print Spooler cache can resolve the issue.

   NOTE:

It is normal for a printer to be unavailable when both the printer and Android device are not on the same network. For example, your home printer might be grayed out when you are at work.

1. On your Android device, tap the Settings icon , and the select Apps or Applications.

2. Select Show System Apps.

3. Scroll down the list, and then select Print Spooler.

   Depending on your Android device, tap Storage, and then select Print Spooler.

4. Select Clear Data.

5. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

6. Next to Select a printer, tap the down arrow to view the printer list, and then select your printer.

   • If you can select your printer, you can stop troubleshooting.

   • If you cannot select your printer, turn off and then turn on your Android device, and then try to print again.

And if you have trouble installing the printer on windows 10, try the steps mentioned in this link: https://hp.care/2o3acvH

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[MarciaLoomans]

Thank you for responding, Riddle_Decipher. Unfortunately, I have cleared the data and cache of the Print Spooler on my phone numerous times, as well. It doesn't
help at all.😕

[Riddle_Decipher · Accepted solution]

@MarciaLoomans

Thank you for responding,

It's great to have you back 😉

I understand your concern and here's one more thing you could do to get the issue resolved,

Print from your Android device with a USB On-The-Go (OTG) cable connected to your HP printer.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

(By the end of this article all the issues should be resolved)

If the issue persists, please Contact HP to have the device either repaired/replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[MarciaLoomans]

Thank you, Riddle_Decipher. While the solution you offer is not as convenient as printing wire-lessly, it will be better than no access to mobile-printing at all. I appreciate your time and effort in solving this frustrating problem. Have a good day!

[Riddle_Decipher]

@MarciaLoomans

Thank you for the update,

I appreciate your time and efforts, 

I wish I had a magic wand to help you out, although I put in honest efforts to help resolve this concern,

That said, I'm glad I could help.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

[MarciaLoomans]

Thank you, Riddle_Decipher. I accept your solution!

[ankit22dec]

I am facing the same problem. My phone used work properly with the printer but suddenly stopped communicating with printer. Tried different phones and it works all the time. Did you get the solution for your problem