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‎05-14-2019 06:05 AM

HP Recommended

Paper size is correct and printer fully updated... 

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‎05-14-2019 06:40 AM

HP Recommended

Make sure you're following these steps:

 

https://support.hp.com/in-en/document/c04024231

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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‎05-14-2019 06:53 AM

HP Recommended

I am following the steps and it still doesn't work. Even reinstalled the app but that doesn't make a difference. 

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‎05-14-2019 07:19 AM

HP Recommended

You can perform a factory reset: 

  1. Open your device's Settings app.
  2. Tap System Advanced Reset options. ...
  3. Tap Erase all data (factory reset) Reset phone or Reset tablet. ...
  4. To erase all data from your device's internal storage, tap Erase everything.
  5. When your device has finished erasing, pick the option to restart.

PS: Performing a factory reset will delete all the data from your phone.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

 


I am an HP Employee

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