cancel
Showing results for 
Search instead for 
Did you mean: 
Czarman
New member
3 1 0 0
Message 1 of 4
237
Flag Post

Blank pages when printing from a cell

HP Recommended
Officejet pro 8600
Other

Printing from cellphones blank pages. Printing from laptop prints ok

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
11,832 11,803 895 1,002
Message 2 of 4
Flag Post
HP Recommended

Hi @Czarman,

 

I'd like to help!

 

To assist better -

 

  1. Are you using an iPhone or an android?
  2. What's the application you are trying to print from? 
  3. Are you using HP Smart to print?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Czarman
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I am using android phones. It happened at the same time to both of our phones. I have hp smart print on my phone. 

Czarman

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
11,832 11,803 895 1,002
Message 4 of 4
Flag Post
HP Recommended

To better assist-

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain white paper into the input tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), touch the Down Arrow (), and then touch Reports.

  4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation