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‎02-14-2025 11:50 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer
Operating System: iOS

Not able to print from my iPhone using HP Smart app.  Printer shows up in the app. When I use print feature, no printer is shown, hit select printer and my printer is displayed. The wheel spins for a few seconds and drops out to “no printer selected.” Software is updated, on the same network. I can print from my iPad and laptop. I am able to print with my phone on another Hp at different location. Any ideas?

2 REPLIES 2

‎02-19-2025 10:59 AM

HP Recommended

@Rjbart, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer not connecting to the iPhone 16! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It looks like your HP ENVY 7640 printer is having trouble staying connected to your iPhone when using the HP Smart app. Since you mentioned that you can print from your iPad and laptop, and even from another HP printer at a different location, we can rule out network and app-related issues.

 

Currently, the HP ENVY 7640 supports iOS 15.x, so if your iPhone is running a newer version of iOS, compatibility issues might be the reason you're experiencing this issue.  

 

Let me know if you need further guidance!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎02-25-2025 01:45 PM

HP Recommended

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Akhi_H

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