Can't connect HP Envy 4523 to web services

[jonapp2017]

I am having no success in connecting our new HP Envy 4523 to web services and am therefore unable to set up HP Instant Ink plan. The error message on the test page states 'the printer is currently configured with a Domain Name System (DNS) which does not allow the DNS server name to be confirmed. On the diagnostic results on the test page is marks the DNS section as FAIL alonside the 'confirmed' heading.

I have tried solutions suggested in forum posts elsewhere regarding assigning a manual DNS address but when I have gone online to HP web services it will not allow me to follow this process - when I have clicked to select "Enable IPv4 only" it says this is an 'Invalid input'.

Any help would be appreciated in resolving this issue.

[E-roq · Accepted solution]

Hey @jonapp2017, 

Welcome to the HP Support Forum ヾ(⌐■_■)ノ♪  I hope your experience here is beneficial. 

I see that you're looking for an elusive claim code in using your HP ENVY 4523 e-All-in-One Printer. I would like to help. 

I have already addressed this particular issue in another Forum thread. It does cover some of the steps you've tried, but if you work through everything in sequence you should be able to turn on webservices successfully. 

Please click here and try the steps under the 'Common Remedies' heading. If you run into any issues during the flow, send a quick reply and we'll deal accordingly. 

Please let me know the result of your troubleshooting by responding to this post.  If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution.  
 
Thank you for posting in the HP Support Forum.  Have a great day! 

[jonapp2017]

Thank you, I used the online chat feature to resolve the problem.