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Locked

‎02-18-2021 05:47 AM

HP Recommended
Product: Hp laserjet p1102w
Operating System: Microsoft Windows 10 (64-bit)

Hello all

I'm still having issues for years to enable eprint web services. When I bought the printer was because of this feature, and I'm not getting support from HP. 

I'm getting exactly the same error as this user: https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/HP-eprint-stops-working-on-HP-Laserjet-...

 

Same conditions, I tried the same solutions, upgraded even to the latest firmware from 2020-10 but nothing seems to work to get eprint service back again. I was using them with Google Cloud print or just email, but I can't recall now when it stopped and it's a feature I really need and I'm missing, I can't depend on having a computer turned on at home -that's why I bought this printer. 

 

Could anyone help? Things I tried:

  • Turn off printer, wait and turn on again
  • Manual ip and dns setup (to 8.8.8.8 and 8.8.4.4 and also the opendns ones)
  • Factory reset
  • Upgrade firmware
  • Contact support of HP via official site. 
  • Virtual assistant

Thanks

Category:
1 person had the same question
1 REPLY 1

‎02-18-2021 11:28 AM

HP Recommended

Hi,

Please print a Configuration Page, what is the exact firmware version or datecode listed for your printer?

https://support.hp.com/my-en/document/c02007076

 

Shlomi



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