Can't find printer from phone

[RossanaS]

I was trying to scan a document to my phone through hp smart, got an error message saying scan was not supported (I know it is!).

Thought maybe I'd try remove and add the printer again in HP smart. BAD DECISION!

Now the printer can't be found at all from any device except computer.

Help needed.

Thanks.

[Dragon-Fur]

@RossanaS 

Edits - Add excerpted section as example

Your mobile options are quite limited on this printer.

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP OfficeJet 5212 All-in-One Printer HP OfficeJet 5220 All-in-One Printer HP OfficeJet 5222 All-in-One Printer HP OfficeJet 5230 All-in-One Printer HP OfficeJet 5232 All-in-One Printer HP OfficeJet 5252 All-in-One Printer HP OfficeJet 5255 All-in-One Printer HP OfficeJet 5258 All-in-One Printer HP OfficeJet 5264 All-in-One Printer

HP ePrint

Apple AirPrint

Mopria

Open the section for Officejet and search for your printer.

Only Apple AirPrint and "Mopria" printing are listed.

===================================================================

What does that mean?

HP Smart for Mobile is not supported on this printer model.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 5220 All-in-One Printer 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[RossanaS]

Sorry, but your answer is actually incorrect.

I have HP Smart on both my phone and tablet, and both work just fine, printing and scanning.

We actually discovered later that my son's computer is the culprit: the moment he turned it off, everything went back to normal.

So now my problem is taking a different turn.

Not only he cannot see the printer when he looks for one, but his presence on the network actually prevents me from reaching it.

I already checked the permissions for the printer in my HP account, I had him delete all HP drivers from server and uninstall and reinstall HP smart.

No joy.

Again, looking for any suggestion to solve.

[Dragon-Fur]

@RossanaS 

OK.

I am not able to effectively answer the questions.

The documentation I am using indicates that the printer model does not support HP Smart Mobile.

That the printer appears to do so is fine - great, even, since you are using HP Smart on your mobile devices.

The contrary nature of the situation does present problems for me since am not familiar with the printer model.

I can offer a couple of places to look -

then I recommend you start a new thread so a different Expert can answer.

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Printer Firmware

Is the printer Firmware updated?

 HP DeskJet, OfficeJet 5200 Printers - Printing Self-Test Pages

Print out the Network Configuration Page

Compare the firmware version on the printer to the update offered at the driver page.

For example, at this writing, the firmware update version is: 2025A

If the firmware is outdated, consider fixing that situation.

HP OfficeJet 5200 All-in-One Printer series Firmware Update 

============================================================================

Isolating the Problem

If you switch off the devices other than the computer, can the computer then download-save-install the Full Feature Software?

Full Feature Software for Windows

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Note:  The provided link / software supports Operating Systems:

Microsoft Windows 10 (32-bit)

Microsoft Windows 10 (64-bit)

Microsoft Windows 7 (32-bit)

Microsoft Windows 7 (64-bit)

Microsoft Windows 8 (32-bit)

Microsoft Windows 8 (64-bit)

Microsoft Windows 8.1 (32-bit)

Microsoft Windows 8.1 (64-bit)

Microsoft Windows Vista (32-bit)

Microsoft Windows XP (32-bit)

============================================================================

Connection - Bandwidth

 Product Specifications for the HP OfficeJet 5220 All-in-One Printer (M2U81B)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11n (dual band)
Wireless capability	Yes

If you have not done so, check how your devices are connected to your network, which band they are using (2.4GHz or 5GHz).

Normal operations would indicate each bandwidth be assigned its own network name (SSID).

It is important that each device be connected to the router and the particular network SSID that device supports.

General example - Dual Band network - SSID names

SSID_Dual_Band_Example_1Network_SSID_Names_1

The router, as long as it is broadcasting on both bandwidths, can handle the traffic that comes in from devices on one band or the other.

Although the SSID network names are different for each bandwidth, the Wi-Fi passwords can be the same for both.

Failure to manage the network can cause devices to trip over each other, cause drop-offs, cause conflicts.

============================================================================

When you open the new thread, please at least include the following:

• The Operating System and version on the computer
• The status of having installed the Full Feature Software on the computer
• The status of the network - dual band?  If yes, how named, managed.  Are any devices using static IP?
• How is the printer connected?  Which band/SSID?  Static IP?  TCP/IP connection on the computer?

• Mention the type of mobile devices and the Operating System and version on each.

This information might be significant - the documentation says the mobile devices are not compatible with the printer - your experience says otherwise. 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .