Can’t get MY personalized HPeprint address back after resetting printer

[sterl1i]

RobertSmith76 (Level 2) — Your reply notice was emailed to me but there was no reply attached to this post. Please repost your reply!!!

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I had previously setup ePrint on my printer years ago and personalized the address. I had to resent my printer. I was instructed to disable web services and then enable web services to trigger a printer claim code to enter into HPsmart.com. I realized this process generated a generic HPeprint address so I went to personalize it with my existing address but it says that address is in use. 

Yes, it’s in use BY ME!!! I created it and I was using it until 5 minutes ago. I know this because I’ve used that address to print while away from the printer.

The system will not allow me to access that address no matter what I do. Everything is already setup and I’m just waiting on that. HELP me please. It matches my personal email address.

[Dragon-Fur]

@sterl1i 

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Mr. Smith was a spammer and has been removed.

The HP document How-to > Set Up an HP Smart / HP Connected Account

        Scroll down to the bottom of the page to FAQ:

        Can I reuse a customized printer email address?

Yeah, but!

I've gone through this process several times - one time it worked.

All the other times, regardless of what I did / set / checked - it did not work.
After a time, I lost interest.

What does that mean to you?

Nothing, of course.

The point:

If / when you exhaust all avenues,

If / when you do not find a solution,

Then consider changing the printer email address.

You only need change the address by a single letter / digit.

Yes, that means your email address on the printer does not match your personal email address.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[sterl1i]

The FAQ Can I reuse a customized printer email address? is not listed on the page.