Can't login to HPSmart

[Irina20]

For some reason everytime I try to login to my HPSmart account or to create a new account I get the following message: "

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)".

I am not connected to a VPN and I have the latest version of the HPSmart app. If someone could help me with this, I'd be very grateful.

[Kumar0307]

@Irina20, Welcome to the HP Support Community!

I understand you are not able to use the Hp Smart app on your PC. If the server is down, this error may occur. Kindly wait and try again later.

Alternatively, check for any pending Windows updates and restart the PC

Reinstall the HP Smart app from Microsoft Store.

For the time being, you may install the full-feature printer driver to print and scan from HP Software and Driver Downloads page.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[CFRICKE]

@kumar0307 This has been going on for several months.  I am not able to use the HP Smart App.  You say it may not be available, for months??  I have uninstalled and reinstalled several times, and nothing works.  It worked fine for a few months, then all of a sudden it wouldn't.  Nothing was changed, just one day it wouldn't work.  Error code received:  contact HP Support. (Error Code: OW_500_OWSID00001)

[Kumar0307]

@CFRICKE

Apologies for the inconvenience. As the issue persists, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.