• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP 6960
Other

I have HP officeJet pro 6960 printer , and my phone is Redmi Note 4 (android version NRD90M 7.0) .

 

I downloaded the HP SMART mobile application (+ HP Print Service Plugin ) to my phone , and tried to print a doc / docx file via this application  (into "print documents " screen) , but I saw that the application wrote  on those files : " File type not supported"

 

I can print PDF file via this application.

 

Why I can't print doc/ docx via HP SMART application ? 

3 REPLIES 3
HP Recommended

@orli_d

 

Welcome to HP Support Community


I would like to help

 

This is by design. The HP Smart App supports only PDF for documents


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Why does the app not support word documents? 

 

I am having similar problems and am forced to do a really time consuming,  cumbersome work around to print my Word documents. 

 

I am thinking that I should have purchased an Epsom printer instead of the HP printer that I did buy. 

 

I really do not have the time to mess around every time I try and print a word document. 

HP Recommended

For Android OS the only option is the HP Smart App. If you are printing from a PC then you can use the full feature software or even Windows built in drivers which will allow you to print other word formats other than PDF

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.