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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Can't print doc/docx documents via hp smart application

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06-29-2021 01:02 PM
I have HP officeJet pro 6960 printer , and my phone is Redmi Note 4 (android version NRD90M 7.0) .
I downloaded the HP SMART mobile application (+ HP Print Service Plugin ) to my phone , and tried to print a doc / docx file via this application (into "print documents " screen) , but I saw that the application wrote on those files : " File type not supported"
I can print PDF file via this application.
Why I can't print doc/ docx via HP SMART application ?
07-02-2021 07:26 AM
Welcome to HP Support Community
I would like to help
This is by design. The HP Smart App supports only PDF for documents
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
07-02-2021 06:58 PM
Why does the app not support word documents?
I am having similar problems and am forced to do a really time consuming, cumbersome work around to print my Word documents.
I am thinking that I should have purchased an Epsom printer instead of the HP printer that I did buy.
I really do not have the time to mess around every time I try and print a word document.
07-03-2021 08:19 AM
For Android OS the only option is the HP Smart App. If you are printing from a PC then you can use the full feature software or even Windows built in drivers which will allow you to print other word formats other than PDF
KrazyToad
I Am An HP Employee