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Locked

‎08-27-2019 07:41 PM - last edited on ‎08-27-2019 07:44 PM by Retired

HP Recommended
Product: OfficeJet 6600
Operating System: macOS 10.13 High Sierra

Printer stuck in connecting mode when selecting apps

 

I have been using the printer and scanner without any problems for several months now.  The unit is hooked up to my network wirelessly.  I have no problems with printing and copying; I can still perform these functions.  However, when I want to scan, the printer gets frozen in a 'CONNECTING" mode and never connects.  I tried unplugging the unit to see if that helps but it did not.  

 

. 
the useless thread can be found here :
https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Printer-stuck-in-connecting-mode-when-selec...

 

 

So, back to the original issue... any suggestions that aren't useless

1 REPLY 1

‎08-30-2019 04:17 PM

HP Recommended

@sad_story, Welcome to HP Support Community!

 

Refer to the document HP Printers - Printer Control Panel Menu App Issues for help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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