Cannot connect my deskjet 2630 to new router.Have followed all printed instructions to no avail.

[Whitemarsh]

I cannot connect my deskjet 2630 to new router.Have followed all printed instructions to no avail.Have tried chat line but useless.The freephone no.for assistance is no longer available.Anybody know a phone no.I am completely stuck!

[praveen196]

@Whitemarsh Welcome to HP Community!

I understand that you are unable to connect wifi.

Please perform the below steps and check.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.

   note:

   HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   note:

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If the printer fails to connect to your wireless network, continue to the next step.

Step 2: Connect the printer with the HP Smart app

Use the HP Smart app to connect the printer to your wireless network from a computer or mobile device.

Windows 10

Use the HP Smart app to connect the printer to your wireless network.

1. Make sure your computer is connected to your wireless network.

2. On your computer, download and install the HP Smart app (in English) from the Microsoft store.

3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

4. Prepare the printer for a wireless network connection.

   note:

   You must complete the network setup within 2 hours.

   • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

   • For HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

   • For HP Tango printers: Press and hold the Wireless button on the back of the printer for 5 seconds until the Edge lighting flashes blue.

   • For HP Envy 6000, Pro 6400, DeskJet Plus IA 6000, and 6400 All-in-One printers: Press and hold the Wireless button on the back of the printer for 5 seconds until the Edge lighting flashes purple.

5. On your computer, open the HP Smart app, and then click the Plus sign .

6. Follow the on-screen prompts to add your printer or set up a new printer.

7. When prompted, type the WEP or WPA key (network password).

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

8. After the printer connects to your wireless network, click Continue, and then click Exit Setup.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If the printer fails to connect to your wireless network, continue to the next step.

Temporary USB connection in Windows

Temporarily connect the printer to the computer with a USB cable, and then change the connection to wireless in HP Printer Assistant.

1. Search Windows for HP, and then click your printer name from the list of results. If you do not have the printer software installed on your computer, to go 123.hp.com to download and install it.

   HP Printer Assistant opens.

2. Click the Utilities tab.

3. Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

4. Follow the on-screen instructions to change the wireless settings.

5. When prompted, connect the USB cable and type the WEP or WPA key (network password).

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Windows).

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Print a Wireless Network Test Report

If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems.

For more information, go to Using a Wireless Network Test Report.

Keep us posted,

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