Create an account on the HP Community to personalize your profile and ask a question
09-10-2020 02:34 PM
I’ve owned this printer for a number of years and has been working successfully on my original WiFi setup. However I’m now using a new router and WiFi setup. I’ve come to set this up on my new router and I cannot seem to set the printer up to utilise the wireless home network. The printer works perfectly when connected directly to the computer via USB cable, so I know it works.
When following the HP printer setup software on my PC as a new printer, it asks me to temporarily insert via USB but nothing happens. If I try to convert the USB connected printer to a wireless setup I eventually get the message as follows:
”The Printer and Computer are Connected to Different Routers”
My PC in connected to my router via Ethernet cable, my laptop is connected to the same router but wirelessly so I do not understand this message.
Has anyone else experienced this and have any tips or advice on how to correct this?
I’ve run the printer Network configuration page and it reports passes in terms of wireless connectivity.
Thanks in advance.
09-13-2020 06:24 AM
I reviewed your post and I understand that you are facing issues connecting your printer wirelessly.
Don’t worry, I assure you I will try my best to get this sorted.
Does your router support dual-band? If yes, is the PC connected to 5GHz or 2.4GHz band?
The printer only supports 2.4GHz so make sure that the PC and the printer are connected to the same band.
Meanwhile, download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
Didn't find what you were looking for? Ask the community