Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


Cannot print documents from the internet browser using WIFI to my HP OfficeJet Pro 6970

HP Recommended
HP OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)
Hello, as of yesterday, I am no longer able to print documents from the internet using WIFI to my HP OfficeJet Pro 6970 [D30326} Printer using my Dell Laptop. I have tried to print using various browsers: Google Chrome, Microsoft Edge, and Firefox, none of which work.  When I try to print from these browsers, the print window opens, I hit the print button,  and then the browser suddenly closes/crashes.   I can print documents that are on my hard drive through excel, word, programs, etc. using WIFI.  To try to fix this, I have removed and reinstalled the HP printer software on my laptop twice and have restarted my laptop numerous times. I have powered off and on the printer. I have also installed new print drivers as suggested on one of the websites.   None of this has worked.  Do you have any suggestions.  Help. Thank you. Lorraine
Information about Laptop and Printer:
Dell Laptop
64 bit operating system
Windows 10 Home
Windows Version 1903
Installed 7/20/2019
Browsers used: Google Chrome, Microsoft Edge, Firefox
Printer HP OfficeJet Pro 6970 [D30326}
Level 17
Level 17
31,597 31,308 5,396 12,613
Message 2 of 2
Flag Post
HP Recommended

From the Start menu click the Gear icon and then on Update & Security.
Click Check for Update Now and install any available updates, then restart your computer and check for updates once again.

Microsoft has released an update to resolve this, installing any latest updates should resolve a such,


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation