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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Cannot sign into HP Smart on Acer Chromebook

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02-07-2021 04:17 PM
I bought a new Acer Chromebook and downloaded the HP Smart app from the Google store. My laptop has established a wireless connection to my HP OfficeJet Pro 6960. However, when I try to sign into HP Smart to use additional features, I just get a spinning wheel. My username and password for HP Smart work well on all my other devices. What do I have to do to sign into HO Smart on Chromebook? Help, please!
02-10-2021 10:38 AM - edited 02-10-2021 10:40 AM
Hi@rockpoint,
Welcome to the HP Support Community. I'd be happy to assist you with the "How to connect the printer to network".
Please find the self-help document below hyperlink,
HP Printers - Printing from a Chromebook
Try the steps below to connect the printer to a network-
Keep me posted. Happy to help!
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02-14-2021 11:54 AM
@ rockpoint,
We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.