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‎02-07-2021 04:17 PM

HP Recommended
Product: Acer Chromebook
Operating System: Chrome OS

I bought a new Acer Chromebook and downloaded the HP Smart app from  the Google store. My laptop has established a wireless connection to my HP OfficeJet Pro 6960.  However, when I try to sign into HP Smart to use additional features, I just get a spinning wheel.  My username and password for HP Smart work well on all my other devices.  What do I have to do to sign into HO Smart on Chromebook?  Help, please!

Category:
22 people had the same question
4 REPLIES 4

‎02-10-2021 10:38 AM - edited ‎02-10-2021 10:40 AM

HP Recommended

Hi@rockpoint, 

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "How to connect the printer to network".

 

Please find the self-help document below hyperlink,

 

HP Printers - Printing from a Chromebook

 

Try the steps below to connect the printer to a network-

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-13-2021 01:17 PM

HP Recommended

I cannot find any HP Smart App help in the referenced document.  Log-in completes, but the connection to the services does not.

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‎02-13-2021 06:09 PM

HP Recommended

Same problem that I am experiencing.  HP Smart accepts my log in credentials but does not connect to the service.  All I get is an endlessly spinning wheel.  

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‎02-14-2021 11:54 AM

HP Recommended

@ rockpoint,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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