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More screen grabs to show you what I am seeing on this end

 

Screen Grab1.gif

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When are you receiving this error?

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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No Joy Jesyka, its not connected to a router... its HP Direct.

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Scan doctor not sensing wireless printers avainable...

Screen Grab2.gif

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Okay, I really hope this works. It sounds more promising. I know you a receiving an error for Scan Doctor, but  maybe the steps beforehand can assist you and then Scan Doctor will resolve too.

 

You can retrieve your wireless network security key or passphrase from your wireless router. To do this you will need to log into your wireless router:

 

  1. Open a web browser, such as Internet Explorer
  2. In the address field of the browser (in place of http://www...), enter the IP address of the wireless router. You may be prompted for a user ID and password to log into the wireless router. For the default IP address and login of your wireless router, and further instructions on how to access your wireless router configuration settings, refer to your wireless router documentation or manufacturer.
  3. HP Print and Scan Doctor

Sorry about the frustrating plethora of information. This issue has multiple venues for solution. We will find the right one!

 

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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Not Router Jesyka... I am trying to connect irectly to the printer using HP Direct. No Router.

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Okay, then do you know if you have HP wireless direct 'on' your computer? If it's not, then that is why you can't find your printer. 

 

Turn on HP wireless direct from the printer’s control panel. On most models, you will need to access the Wireless Settings menu by pressing the Wireless button or touching the Wireless icon on the printer’s control panel. Select Wireless Direct, and then select “On” or “On (with security)” or “On (no security)” depending on your printer model. HP recommends “On (with security)” where available.

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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Follwed your instruction and I was able to view wireless settings, but still not showing the key for the printer - only that of the router and I only need the router for the internet.

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HP Direct is "ON" and Wifi (THe blue wifi icon also on (Stead blue light)

 

Screen Grab3.gif

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@Emenike wrote:

Not Router Jesyka... I am trying to connect irectly to the printer using HP Direct. No Router.


Your computer can only connect to one wi-fi at a time. Your computer's wi-fi, or your router wi-fi. So disconnect your computer from your internet and  to connect to your printer. 

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

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