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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Re: Colour printing not working from iPhone or iPad
Create an account on the HP Community to personalize your profile and ask a question
01-11-2023 02:22 AM
Printer has all of a sudden stopped printing in colour when printing from a iPad or iPhone. The options to choose to print in colour has also disappeared from the print preview on both iPad and iPhone. I have searched online and seen plenty of people with the same issue but no fix why is this being ignored? Is this a hp problem or a iOS problem? The printer will print in colour using a windows 10 laptop just fine. This is frustrating and has being going since the end of November (does iOS 16 have something do with this)
01-23-2023 10:59 AM
When printing from a iPad or iPhone using iOS 16 there is no option to print in colour.
As I said in my previous post the printer is fine otherwise and will print from both a windows 10 laptop and desk top in colour.
01-24-2023 11:10 AM
@Jojo171
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Update the iOS
Go to Settings > General > Software Update. · Tap Automatic Updates, then turn on Download iOS Updates.
If you are using the HP Smart app to print, uninstall and reinstall the HP Smart app
Here are the steps:- Click here
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-25-2023 09:50 PM
@Jojo171
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee