Colour printing not working from iPhone or iPad

[Jojo171]

Printer has all of a sudden stopped printing in colour when printing from a iPad or iPhone. The options to choose to print in colour has also disappeared from the print preview on both iPad and iPhone. I have searched online and seen plenty of people with the same issue but no fix why is this being ignored? Is this a hp problem or a iOS problem? The printer will print in colour using a windows 10 laptop just fine. This is frustrating and has being going since the end of November (does iOS 16 have something do with this)

[sandytechy20]

@Jojo171

Welcome to the HP support community.

Which application are you using to print?

[Jojo171]

When printing from a iPad or iPhone using iOS 16 there is no option to print in colour.

As I said in my previous post the printer is fine otherwise and will print from both a windows 10 laptop and desk top in colour. 

[sandytechy20]

@Jojo171

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Update the iOS

Go to Settings > General > Software Update. · Tap Automatic Updates, then turn on Download iOS Updates.

If you are using the HP Smart app to print, uninstall and reinstall the HP Smart app

Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jojo171]

I’ve tried all these but it’s still not printing in colour from my iPad or phone, it’s like the last iOS update removed colour printing.

[sandytechy20]

@Jojo171

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.