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‎04-02-2016 01:30 AM

HP Recommended
Product: Deskjet 3630
Operating System: Android 6.0 Marshmallow

Hi,

 

I am trying to connect my DeskJet 3630 printer with my Android phone via Wi-Fi.

 

I am able to use the printer via Direct connect, but when I try to configure it with the HP AiO app to use Wi-Fi it just gets stuck on stage 2/5 - It connects with the printer but then is not able to configure the printer. It just keeps cycling between stages 1 and 2 - it doesn't show an error just keeps going forever.

 

I have tried restarting both the printer and my Android phone but no success. I have put the printer back into Set-up mode prior to syncing.

 

Any idea how I can get this to work?

 

Thanks in advance!

4 REPLIES 4

‎04-02-2016 09:18 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can just check if your router supports Dual band? (2.4 and 5GHz)

 

Can you ensure that you Android device is connected to the 2.4 Ghz network and try the AiO installation again?

 

Let us know if that works.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎04-02-2016 04:06 PM

HP Recommended

The AIO app is designed to use a printer that is connected to your home network; not Wireless Direct.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎04-02-2016 07:13 PM

HP Recommended

Hi,

 

My Wireless Router is only 2.4GHz compatible. Would this be the issue?

 

Thanks

Max 

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‎04-02-2016 11:21 PM - edited ‎01-14-2018 05:31 AM

HP Recommended

Hi,

 

If both your Android device and Printer is on the same 2.4Ghz network, then shouldn't be an issue.

 

If you are not able to download and install AIO remote successfully, then it's indicating that the connection of Android device and the Android store is not working properly.  Do you have another Android device that you can try, (or even download and install the AiO remote apps at a friend's house etc), then try to see if you are able to e.g. scan using the apps to your printer.

 

Also, are you able to get an IP address from your printer? What's the IP address of the printer?

 

This resource on Scanning on Android device would be useful :

 

How to Scan from your Android Phone

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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