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Leyvi
New member
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Message 1 of 2
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Crooked paper

HP Recommended
Deskjet 3637
Microsoft Windows 10 (32-bit)

When wanting to print, the printer takes in the paper crooked so it never fully takes it in. What should I do? I have tried resetting and also looking at the rollers for foreign objects but there is nothing in the printer to be in the way of the paper going in. Thank you.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Leyvi,

 

I'd like to help!

 

Try the below suggestions-

 

Clean the rollers inside the top paper tray.

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. With the flashlight, look down into the input tray and find the paper pick rollers.

    An example of paper pick rollers on top loading printer
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (under printer)

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

  1. Turn off the printer.

  2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  3. Remove the paper stack from the input tray.

  4. Lift the printer and place it on its side or back.

  5. Pull out the paper tray, and then locate the gray paper pick rollers.

    Paper pick rollers underneath printer
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Set the printer upright.

  10. Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (inside printer)

Clean the paper pick rollers under the cartridges or inside the paper tray area.

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. Depending on your printer model, use the flashlight to find the paper pick roller.

    Figure : Printers with the roller under the cartridges

    Printers with the roller located under the cartridges

    Figure : Printers with the roller above the input tray

    Rollers in the paper tray area
  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord and cables, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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