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PM33
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Email to xyz...@hpeprint.com fails with Server error: '550 invalid DNS MX or A/AAAA resource record'

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Dear HP experts,

 

When I send an email to my printer [edit] @hpeprint.com (of course changed named)) from any account at the leading German mail provider like gmx.de, web.de, freenet.de or my personal domain then I get an error like:

 

The following recipient(s) cannot be reached:

      'xyz...@hpeprint.com' on 06.02.2020 11:43

            Server error: '550 invalid DNS MX or A/AAAA resource record'

 

It does work from gmail.com and from my company mail address.

 

Thus it seems HP made a misconfiguration of the hpeprint.com domain that's detected by the much more stricter checks in Europe. Is someone at HP able to fix this?

 

Thanks Peter

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Riddle_Decipher
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@PM33 Welcome to HP Community!

I recommend you click here to turn off the web service 

when done successfully, go ahead and click here to turn on the web services,

And check if it works.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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