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‎04-29-2020 01:02 AM - edited ‎04-29-2020 04:50 PM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 10 (32-bit)

Hello, I've got a Envy 4500 series that won't print or copy.  The black ink cartridge is almost empty & color cartridge is low.  The initial set up/installation was on a older Dell desktop (w/Windows 10 unsure 32 or 64) & the now the desktop won't even power on.  Can the printer be changed to wireless/printer/printing without being able to access the installed files on the crashed computer?   Before computer died, I printed from my ipad just fine & the  HP Smart app is still installed & it shows the printer as ready ✅ , but all pages are blank with both printing and copying.   Should I start with replacing the ink? Also, I have a laptop that I never use.  Could I download the 4500 Series software from online & just install printer on the laptop?  Will I mess up the current printer settings, drivers, etc if I do?  Looking for the easiest solution please.

Thank you in advance.

 

Usage:   basic printing & copying 

Goal:       to print from ipad again 

 

 

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‎05-03-2020 05:38 AM

HP Recommended

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‎05-03-2020 05:38 AM

HP Recommended

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