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My old printer connected with HP PRINT.

My new printer is connected to my router but will not print.

when the photo comes up on hp print, only the old printer is named, and I cannot get the new printer listed.

1 REPLY 1
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Hi @L4leather,

 

Welcome to the HP Support Community. 

 

I understand that you are unable to print with the new printer. I'd like to help!

 

Since you mentioned that, it shows the older printer, if you are not using the older printer, uninstall that printer. Or uninstall and reinstall the HP smart app and add the new printer. 

Please follow the document here for further assistance. 

 

Also, update the firmware for the printer. Click here

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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