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Hello,
Please update the printer's firmware: https://ftp.hp.com/pub/softlib/software13/printers/ojp8600n911_2011A/OJP8600_N911g-n_2011A.exe.
You will need to follow the instructions below to solve this issue:
- On the front panel of the printer, click once on the location of the home (the home being inactive).
- Click once on the location of the back arrow (the arrow being inactive).
- Double-click on the location of the home (the home being inactive).
- A hidden menu will appear, click Service menu.
- Scroll down to Reset Menu, and validate with OK.
- Scroll down to Semi-Full reset, and validate with OK.
- The printer will shut down, please restart it.
- Please reconfigure the printer.
Don't hesitate to contact me in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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Firmware was up to date. Did the full reset and I still get a login challenge from the embedded web server. What is the default user and pswd? I have tried just about everything. Is there a way to turn this off?
Any info is appreciated.
Thx Randy
Heres a pic of the web server screen from the printer IP address.
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Thanks for your return,
Repeat the steps in my previous message, then this time at point 6 select OOBE reset.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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The default password is (blank/empty) and the user name is admin in the printer page (EWS).
- There is no default value, if the machine needs a password to access the EWS, it is because someone has already set a password.
If the issue continues, I recommend that you Contact HP HP Support in your country/region.
Don't hesitate to contact us in case of need.
Best regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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