HELP with wireless setup for HP Office Jet 4655

[captainron19]

Well gone again .... only took 30 minutes or so and it is gone again... phone says no printers found - I reloaded the printer control panel in my browser with the static ip that was set and I noticed that it says "A secure connection is required click to enable" - Under Wireless setup wizard but under netowork summary it shows I am connected - once I click on "Enale" and go through the steps for the wizard then the phone detects the printer just fine

Does the wifi direct section have anything to do with this?   Never did anything with it Picture below shows after I did the Wireless setup Wazard and was able to print again

[sabretooth04]

OK, WiFi direct is ONLY used if you do not have a router, period.   It is for cell phones that connect through 3/4G to the cell tower.   Your router does not do that.

Disable WiFi direct in the printer.   Use the HP application that is free to connect your cell phones and other devices found on the app store.

[captainron19]

ok disabled the wifi direct have communication with printer now via phone (just by selecting print from an open email) ...didnt use any app.   Will see if it holds

[captainron19]

Lost it again

[sabretooth04]

Now we go for the whole enchalada.   Also please download the HP Print and Scan app for your phones.  You have done 1/2 of step 1.

Make and model number of router? 

These settings are for setting up your wireless (or wired) printer to:

• Stay connected to your router
• Fix printer ‘offline’ status
• Wake from sleep mode
• Keep all wireless devices better connected
• May speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and must be outside the DHCP range of the router.  After setting the static IP, the computer must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here and here   and even more here.  Video here explains the problem and how to fix the problem. <-- So watch this!
2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This will cause the printer to drop offline and print strangely (yes verified!).
5. Make sure your printer and router are at least 5 feet apart from each other.

Additional steps to be taken if you continue to have the problem (if they are posted)…

1. Wireless printers only work on the 2.4Ghz wireless band not the 5.0Ghz band.
2. Verify the printer is on the latest firmware by checking with the HP Support site.
3. Check all wireless devices in your home for interference. Check microwaves, baby monitors, wireless phones and wireless alarm systems are a big culprit.  Any of these will knock out your wireless printer intermittently.

In the router: (Refer to your router manual for information) 

• The following makes your router more secure and hack proof
• Keep all wireless devices better connected

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz bandwidth only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal-PSK) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands including all Guest networks.
6. SSID broadcast must be enabled.
7. Always make sure your router is on the latest firmware.
8. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
9. Power on printer and verify it reconnects to router. 

If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server in the printer.  (Last thing to try in the printer)

If you have Windows 7/8/8.1 is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

Now the last thing to do once all the above has been tried and you still have the same issue, fully de-install and remove the printer and all its software. 

Use http://www.iobit.com/en/advanceduninstaller.php .  Use Powerful Scan at the end and delete all registry entries shown.

Now go back and reinstall the Full Featured Software and Drivers from the HP web site.

Last ditch effort - If your printer has an Ethernet connection, suggest you get some Power Line Adapters and convert your house wiring to Ethernet for your printer.

[captainron19]

Wow thanks for all of the info ...... will try them tomorrow ...: heading out to work right now . HP is also supposed to call me with a follow up tomorrow morning so will see what happens

[kkkschneider]

I just spent 3 days on the same problem.  I finally downloaded an Hp app on iPhone and iPad.  I'm now able to print from my iPhone and I pad through the the app.  I have aWindows 10 computer and can print wirelessly.

it's a little convoluted to use the app instead of AirPrint but at least it works.

[captainron19]

What is the app .... because I downloaded the HP e-print app and that can't find the printer either

[sabretooth04]

The HP all-in-one printer remote.

[kkkschneider]

I tried to use AIO Printer remote (all in one) and it didn't work.I have an older model (6700). And the Hp EPrint worked once I went through the verification process.

One thing I didn't see that you tried is going to HP EWS (embedded web server) and checking to see if AirPrint is enabled.

To locate EWS type IP address for printer. You can find this on a printed page of network config.

Select "settings". Select administrator settings. You might get a warning but select continue. On the Administrator page make sure AirPrint is enabled.

On my Administrator settings page EPrint was the choice and it was enabled. I didn't have AirPrint as a choice.

So far the EPrint works without a problem (2days). Keeping my fingers crossed. This app doesn't appear to have scan/print capabilities. You would need AIO for that functionality.

Good Luck