HP Connect Proxy requiring password when no Proxy configured

[scoobey]

I have a 

Product Name HP Officejet 5740 e-All-in-One Printer series

Product Model Number  B9S76A

Firmware  NPM5CN1830AR

Issue started, I believe that after it updated itself to the what is reported as the latest firmware.

The printer will not connect to HP Print Services to update page count aned requires user input on the display to print anything. 

It passes most of the diagnostic tests:

Connected with a wired connection, 

Wifi disabled

Wifi Direct disabled

Passes the Gateway test

Passes DNS test

Fails on the Proxy test

Configured is N/A

Confirmed is N/A

Connected is N/A

Authenticaion FAIL

Authentication Status Not Run

I do not use a proxy server on this network and never have. I have attempted to configure one and then disable it but still get the same connection errors. When I print a Network Configuration Page it does not show a proxy configured.

Proxy Settings: 

Address- Not specified

Port- Not Specified

Authentication- Off

[Jeet_singh]

@scoobey,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues related to your HP OfficeJet printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Did you try to restore the printer to the network settings?

In the meantime, let's try these steps here: 

Let's start off by performing a restore network defaults on the printer: 

1. From the Home screen, touch (Wireless) and then touch (Settings).

2. Touch Wireless Settings.

3. Scroll down to Restore Network defaults

Touch Yes

Now print the network configuration page to check if the printer has been restored: 

To print the network configuration page

1. From the printer control panel, touch Setup .

2. Touch Reports and then touch Network Configuration Report.

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

Now run the wireless setup wizard on the printer and then connect the printer to the home network. 

To check the wireless connection on the printer, touch the (Wireless) on the control panel to open the Wireless Summary menu. If it shows Wireless 2ff or Not Connected, touch (Settings) and then touch Wireless Setup Wizard. Follow the on-screen instructions to set up your printer wireless connection.

Once done, please follow the steps to enable web services on the printer from the printer control panel: 

To set up Web Services using the printer control panel

1. From the printer control panel display, touch Setup .

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product

updates.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.