HP DeskJet 6700 - Google Cloud Print- HP Printer Assistant error Unable to Communicate with printer

[MikeNY]

Any suggestions for this problem would be appreciated:

If I am outside the printer's network, and I print to 'google cloud print' [as per Google's cloud print windows install] on a Windows 10 machine using  the Google Windows Cloud Print from Word ,  Chrome launches and I can select the HP OfficeJet 6700.

However after the print job is created HP Printer Assistant barks that it is unable to communicate to the printer.  

Then Google Cloud Print Job then reports 'failed' for the job. 

Ironically, it actually DOES print when I get on the network.  The google cloud print job status never updates. It remains 'failed'.

I have the same configuration on Windows 7 machine which does NOT exhibit this issue.

[Resolv_S · Accepted solution]

Hey@MikeNY,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

To have the best experience on HP forum, visit our HP Forums Guide to know more.

I was going through your post and would like to help you.

Need assistance in fixing the error on cloud printing. Is that, Correct?

I was able to find few steps which ideally refer to delete and reinstall the cloud printing and check for the solution.

I would like to share the steps to you to perform the reinstall of the cloud printer.

• If you haven’t yet, sign in to your Chromebook.
• Open Chrome.
• Go to the Google Cloud Print list of printers.
• Delete any duplicate printers from the list.
• Delete your printer from the list.
• Set up your printer with Google Cloud Print again.

Hope the above steps will help you finds the solution. Please share more to serve you.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[MikeNY]

Hi,  

I'm not sure if you noticed all the details. 

The google cloud print job works fine when I'm within my printer's network.

However outside the network, it doe not properly queue the job. It reports the 'communication error with the printer'. It should not. It should simply queue the job until I rejoin the printer's network under the 'classic printer' protocol.

This queuing works properly from the Windows 7 machine. 

It does not from the Windows 10 machine.

[MikeNY]

Again, it actually does print ---even from the windows 10 machine despite the error reports.

How can I ensure that the from the windows 10 machine it accepts and holds a queued job as opposed to reporting an error if I am outside the network? 

Is there a setting for this in the printer software to accept queuing jobs outside the network? I don't see one.

[Resolv_S]

Hey@MikeNY,

Thanks for the response.

I request you to contact Google Cloud Printing team for further assistance as the printer seems to work when the PC and printer are on the same network.

https://www.google.com/cloudprint/#printers

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[MikeNY]

I just sent a print job from work to the printer at home. The status on gogole cloud print properly reports 'queued'. 

This is Windows 7.

I do now have the HP Printer assistant installed at work. On my home machines I do.

Perhaps there is a conflict between HP Printer assistant and google cloud print on Windows 10 as far queuing goes.

It doesn't seem to effect the Win 7 machine there though with the same software.

[Resolv_S]

Hey@MikeNY,

Thanks for the response.

I understand the necessity of the feature to work for you.

As you predicted, it might be working with the printer driver for Windows10 due to the Compatibility issues with the cloud printing by Google.

I still recommend you to get in touch with the Google Cloud Printing Support using the link from my previous post.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[MikeNY]

Hi, I did follow the link in original reply (on my phone actually) and it prompted me to enter my printer's email address sans the hpeprint portion. It reported success adding the all in one 6700 e Print machine.

I then signed in to my devices on the windows 10 computer and deleted the original entry for the printer which was reported as a 6700 but also as a classic printer. I noted that the new listing didn't say classic. It says "e Print" . Interesting.

So I tested removed the machine from the home network and tested it out with the windows 10 machine. Surprisingly, it didn't queue the job because it sees the printer as online. So it did not trigger any errors. It simply printed. Excellent.

So I guess it's a fully supported Google cloud printer now and like the HP registration page for the Google cloud printers reported, I don't have to do the email method anymore which served me well for a long time. However, this is more convenient. Glad it's going to work this way.

Thank you.

[MikeNY]

The trick for full (error free) cloud functionality was to add the printer using the HP ePrint Google Cloud printer registration page which was offered after going to the set up page link you listed https://www.google.com/cloudprint/learn/setup-hp.html

[Resolv_S]

Hey@MikeNY,

Thanks for the response.

Glad to hear that you found the solution for the issue.

You can get in touch with HP Support Forums for any issues on your HP Products in future as well.

Happy posting. Great day ahead.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.