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Locked

‎01-07-2023 10:17 PM

HP Recommended
Operating System: iOS

On the latest iOS version.

Reset printer 4 times, restarted iPhone. Resintalled the application. 
Re Enrolled onto instant ink and web services.

Can only print in colour using the HP smart app. But even then the preview is black and white.

There is definitely a bug within the airplay driver for this HP printer.

Checked firmware updates , none available.

 

This issue has been going on for years and there is a similar post but this should be patched by now. Because the printer didn’t always have this issue. Apple has noted that it’s a HP issue.

Switch to Wi-Fi Direct option doesn’t help either.

I have spent over 7 hours trying to make it work.

Category:
12 people had the same question
1 REPLY 1

‎01-09-2023 03:20 AM

HP Recommended

Hi @ehsanw97,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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