HP Envy 4524 wont connect wirelessly

[AKEG]

My HP Envy 4524 will no longer connect wirelessly to my MacBook Air. It used to connect and now it has stopped. I tried resettig the printer itself and resetting printer system on my computer. I have tried connecting with a passwork and via WPS and neither works. Wifi is working fine with my other devices. Thank you in advance for your help. 

[senan6806]

@AKEG

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

[AKEG]

Hello and thank you for your reply. Below are the answers to your questions.  

The make and model of my Wifi Router is ZyXEL VMG8924-B10A

Norton Security is installed on my Mac. 

There is no guest network enabled on the WiFi router. 

The printer located is located about 12 feet from the WiFi router. 

When I press the wireless button to find the IP address on my printer, it says "Not Connected" so I was unable to perform the ping test. 

In terms of interference, there are train tracks nearby, but I don't know if they are electric. None of the other noted sources are present. 

[senan6806 · Accepted solution]

@AKEG

You are welcome! It looks like the printer is no longer connected to your home WiFi. Resetting the printer network settings and connecting the printer to your home WiFi may resolve the issue. Let's try these steps:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, swipe left, and then touch  Setup. Touch 'Network Setup", touch "Restore Network Settings".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch the Wireless icon .

7.) Touch the Settings icon .

8.) Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[AKEG]

This did the trick! Thank you. 

[senan6806]

@AKEG

You are welcome 🙂

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

[Timmy14]

Thank you your instructions were very clear and worked!