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Laurence289
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HP Envy 5032 double sided printing

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Envy 5032

I have checked the solutions given for problems with double sided printing but the solutions noted for flipping on the long side do not solve my problem.  Whether I set the preference to flipping on the long side or flipping on the short side the printer flips the pages on the short side.  Is the printer faulty?

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TEJ1602
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@Laurence289, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

 

What is the Operating System installed on your printer?

Which application are you trying to print from?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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daleswood
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Windows 10 version 1903 64 Bit 

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daleswood
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Tried printing from Google Chrome and Microsoft Word

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sandytechy20
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@daleswood

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Here are the steps:- Click here

 

Follow the steps mentioned in this HP document for double sided printing:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

daleswood
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Thank you, double sided printing now works. However, I uninstalled the HP Smart App as part of this, is it ok to reinstall this? Also, how do you mark a post as an accepted solution?

 

Regards

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sandytechy20
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@daleswood

 

Yes, you can reinstall HP smart app again.

And good to know that issue is resolved, feel free to contact us in the future if you need any assistance.

 

I will take care of the accepted solution part, thanks for the update.

Cheers.

Sandytechy20
I am an HP Employee

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