HP Envy 5032 double sided printing

[Laurence289]

I have checked the solutions given for problems with double sided printing but the solutions noted for flipping on the long side do not solve my problem.  Whether I set the preference to flipping on the long side or flipping on the short side the printer flips the pages on the short side.  Is the printer faulty?

[TEJ1602]

@Laurence289, Welcome to HP Support Community!

To assist you better, I would like to know the following-

What is the Operating System installed on your printer?

Which application are you trying to print from?

Keep me posted for further assistance.

[daleswood]

Windows 10 version 1903 64 Bit 

[daleswood]

Tried printing from Google Chrome and Microsoft Word

[sandytechy20]

@daleswood

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Here are the steps:- Click here

Follow the steps mentioned in this HP document for double sided printing:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[daleswood]

Thank you, double sided printing now works. However, I uninstalled the HP Smart App as part of this, is it ok to reinstall this? Also, how do you mark a post as an accepted solution?

Regards

[sandytechy20]

@daleswood

Yes, you can reinstall HP smart app again.

And good to know that issue is resolved, feel free to contact us in the future if you need any assistance.

I will take care of the accepted solution part, thanks for the update.

Cheers.