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‎10-28-2016 12:26 PM

HP Recommended
Product: HP Envy 5540
Operating System: Mac OS X 10.11 El Capitan

Yesterday my Macbook was upgraded to OS X El Capitan and now my HP printer cannot be found.  I have tried everything I can think of (shutting everything down and starting it up and trying to print different documents) but I cannot get the printer to print.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2016 03:31 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Screen Shot 2016-10-28 at 22.30.16.png

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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3 REPLIES 3

‎10-28-2016 03:31 PM

HP Recommended

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.


If you still can't find the printer, I would try the steps with the usb connected and if a wireless connection is established, then remove it.



If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.

 

Screen Shot 2016-10-28 at 22.30.16.png

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-31-2016 05:40 PM

HP Recommended

Thank you very much!  It worked and I am back to printing, yeah!  

Was this reply helpful? Yes No

‎11-01-2016 05:09 AM

HP Recommended

Glad to hear it :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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