HP Envy 5640 not picking up photo paper

[Gilly6]

My printer is refusing to print photos - it’s not picking up the photo paper from the tray. It has worked in the past.

[sandytechy20]

@Gilly6

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Envy 5640 not picking up photo paper. I would like to help you resolve this issue. 

1. Turn the printer on if it is not already on.

2. Pull the photo tray inside the input tray toward you to open it as far as possible.

      NOTE:

   If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.

   Figure : Pull out the photo tray inside the input tray

   

3. Slide the paper width guides to their outermost positions.

4. Load the photo paper with the short edge forward and the print side down into the photo tray.

      NOTE:

   For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.

   Figure : Load photo paper in the paper tray with the print side down

   

5. Slide the paper forward until it stops.  

6.    NOTE:

   Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.

7. Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.

   Figure : Adjust the paper-width guides

   

8. Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.

Click here and refer the document for more assistance.

Let me know how it goes.

Cheers.

[Aston003]

Printer not picking up photo paper despite photo tray is fully loaded and positioned correctly

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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