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Aces67
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HP Envy 5660 offline AGAIN

HP Recommended
HP Envy 5660
Microsoft Windows 10 (32-bit)

My HP Envy 5660 goes offline frequently. Normally it's an easy fix but this time I cannot seem to fix it. I've ran the HP print and scan doctor, the Windows troubleshooter, I've rebooted my laptop, printer and router, I've uninstalled it and reinstalled it. Nothing is working. 

It says offline and it won't print wirelessly or via USB. 

 

Why does it go offline all the time and what can I do to fix it this time? I'm ready to drop kick and buy a different brand. 

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Aces67
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Update: It finally shows it's online and ready but still won't print. 

 

I can print PDF's with it through Adobe but it won't print Word documents or any other type of file. If you try to print a Word document it just doesn't respond at all.  The document doesn't even show up in the print queue. 

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sandytechy20
HP Support Agent
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@Aces67

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

  • On the printer control panel, swipe the display to the left, and then touch Setup. The Setup menu displays. Touch Reports, and then touch Network Configuration Report. A Network Configuration Page prints.
  • Find the IP address in that page.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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