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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP Envy 7640 won't connect to wireless network

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04-26-2017 09:04 PM
Just purchased a brand new HP Envy 7640 printer. I followed the procedure to connect through a wireless setup. I click on the Wireless Setup Wizard; the printer finds our Wireless network. I select our network, type in the network password, the screen displays Confirm settings, I select OK, the system shows "Trying to connect to the network; a blue screen flashes with the code B8BA6CCO, and then the display shows Printer Error There is a problem with the printer. Turn the priner Off, then On. When I press the printer off button, it turns off, turns back on, and when you click on wireless network it shows not connected. I went into the network software and can see the printer connect, but then it falls off the network. I have tried to connect using the app on my iphone 6 with the same result. I am ready to give up on HP printers.
04-27-2017 02:43 AM
Hi,
What modem/router are you using. There are certain Ubee modems that have incompatability issues with HP printers. If you have an Ubee modem, please contact your internet service provider and explain the issue - they should either issue a firmware update or provide an alternative modem.
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05-03-2017 06:57 AM
Hi,
Can you try and connect to your printer via the wireless direct function? This bypasses the modem and connects your devices directly to the printers wifi. If you can connect this way it will rule out any issues with the printer ability to connect via wifi.
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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