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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP OfficeJet Pro 8710 "ERROR" status on all printing

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04-05-2022 06:21 PM
Nothing prints all of a sudden and no OS or other software changes have occurred. It's a recent/2021 Dell desktop running Windows 10. Printer is online, wireless light is solid blue indicating it's attached to our home wireless network, any/all Windows printer insights indicate ok as well as the HP Smart app/utility. Everything looks good. However any attempt to print, even just a simple Word doc with "xxx" in it, fails. After clicking Print, it takes about 30 seconds, then a Windows pop-up box indicates printing error occurred. Not super descriptive. And then the printer status in Windows indicates "error" too. I have run diagnostics and everything indicates ok so I give up. May need to call HP tech support but wanted to try this forum first. Thanks for any help you can offer.
04-09-2022 03:00 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did you make any changes to your printer?
- Are you able to print from other devices?
- Does the copy print out the same way?
- Have you tried printing from a different application or device?
While you respond to that, let's try these steps:
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle.
Hope this helps! Keep me posted for further assistance.
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