HP OfficeJet Pro 8710 "ERROR" status on all printing

[Ski4Life]

Nothing prints all of a sudden and no OS or other software changes have occurred.  It's a recent/2021 Dell desktop running Windows 10.  Printer is online, wireless light is solid blue indicating it's attached to our home wireless network, any/all Windows printer insights indicate ok as well as the HP Smart app/utility.  Everything looks good.  However any attempt to print, even just a simple Word doc with "xxx" in it, fails.  After clicking Print, it takes about 30 seconds, then a Windows pop-up box indicates printing error occurred.  Not super descriptive.  And then the printer status in Windows indicates "error" too.  I have run diagnostics and everything indicates ok so I give up.   May need to call HP tech support but wanted to try this forum first.  Thanks for any help you can offer.

[Echo_Lake]

@Ski4Life

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• Are you able to print from other devices? 
• Does the copy print out the same way? 
• Have you tried printing from a different application or device? 

While you respond to that, let's try these steps: 
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
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