HP Officejet 9025e control panel locked out my wireless and reset functions, need held factory reset

[mch2547111]

Something happened to my HP9025e settings when i was trying to scan and now it disconnected my wireless network, control panel lock is ON, its locked out me out of even trying to reset and try to setup the printer back on network. IP address is not found. How can you do a hard rest on this printer.

[Rainbow23]

Hi @mch2547111,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP OfficeJet Pro 9025e All-In-One Printer.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

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