HP Officejet H470 - Blinking Left Ink Light and doesn't print

[miamiparis]

I have a mobile HP Officejet H470 printer.  I have have a problem with blinking left ink light (color ink). This printer should still printing with only black ink, but there's a problem - left light is blinking and when I try to print something nothing happened any reaction...

I followed the troubleshooting steps at http://support.hp.com/us-en/document/c01182351 but it didn't fix the problem. I cleaned the contacts on the cartridge and inside the printer, I bought a new color cartridge but I still have the same problem. Can you help?

[miamiparis]

I forgot to say that in the HP solution center, it says : "Cartridge(s) missing", and when I click on the estimated ink level, it says: "Cartridge problem".

It is a OEM HP cartridge.

[DocCottle · Accepted solution]

Hey @miamiparis,

Welcome to the HP Support Forums!

I see that you are having some issues with a cartridge error in your Officejet H470 Printer. I can help you with that, however it appears that you have already performed all troubleshooting steps available for that issue. If that is the case, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

Please let me know if you are able to reach some resolution with support. If you are, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.