HP PhotoSmart 7520 "Server Connection Error" not connecting to "Web Services" can't "Scan to Email"

[LittleForestOwl]

Everything else on my PhotoSmart works as normal, except when I try to "Scan to Email". When I Scan to Email, I get the following message "Severs Connection Error. Unable to connect to Web Services. Confirm Internet access and try again or enter a proxy address." The printer was working fine for a couple of years and then this happened and I see I'm not the only one, so assuming this is a HP issue.

Steps already tried and failed:

1. Turned off router, turned off printer, turned on router and then turned on printer.

2. Changed the IP's and DNS's as stated in others posts (8.8.8.8 and 8.8.4.4) to creat a static IP address and external DNS for the printer.

3. I did steps 1 again.

Having done that, I'm still not having any luck. Is there anyone who can help, or who has actually fixed this issue? Thank you

[ShlomiL · Accepted solution]

Hi,

From your PC install the latest printet firmware below, then restart the printer and try accessing HP web services again:

http://ftp.hp.com/pub/softlib/software13/printers/ps7520/PS_7520_R1607A.exe

Please let me know if that helps,

Shlomi

[LittleForestOwl]

Thank you so much!! I've been searching for a solution for ages and this fixed it in 10 minutes! Thank you

[Foreeee]

It's work perfectly for me! sloved the problemmo~ 

[Goatkell]

I am having the same problem.... I clicked the link that HP supplied but it takes me to a page no longer working. 

My printer just all of a sudden won't let me scan to my email. I am a very busy business and really loved using this feature. Please help me restore it! 

[LittleForestOwl]

It’s probably be good to do a new post with a picture of the error code you’re getting, so your error comes up at the top of searches and hopefully get it resolved quickly 🙂 I wish I could help

[Goatkell]

How do I add a picture? I can't in the reply here. No option to

[Goatkell]

It's the exact same message as the original poster

[Wotogatsby]

Hi the link you posted for this problem leads me to a error page could you fix this please I have the same problem as the fixed solution except the firmware update on the hp photosmart 7520 page with drivers and software doesn't help it I can't apply the program to the printer 

[MCQ1]

I'm having the same problem of the link taking me to a page that is not available.  Please provide a current link to the solution.