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‎02-10-2017 12:54 PM - edited ‎02-10-2017 01:02 PM

HP Recommended
Product: PhotoSmart 7520
Operating System: Microsoft Windows 10 (32-bit)

Everything else on my PhotoSmart works as normal, except when I try to "Scan to Email". When I Scan to Email, I get the following message "Severs Connection Error. Unable to connect to Web Services. Confirm Internet access and try again or enter a proxy address." The printer was working fine for a couple of years and then this happened and I see I'm not the only one, so assuming this is a HP issue.

 

Steps already tried and failed:

1. Turned off router, turned off printer, turned on router and then turned on printer.

2. Changed the IP's and DNS's as stated in others posts (8.8.8.8 and 8.8.4.4) to creat a static IP address and external DNS for the printer.

3. I did steps 1 again.

 

Having done that, I'm still not having any luck. Is there anyone who can help, or who has actually fixed this issue? Thank you

 

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