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‎06-29-2021 02:36 PM

HP Recommended
Product: Android phone

Have used HP Smart on my Android phone for years to print on my HP Envy 4520. Worked fine.
Now the HP Smart cannot find the printer. Both on same network. My Surface with Windows 10 can use the app and print to the Envy. My IPad with the HP Smart app can find the Envy and print. The Android stopped finding the Envy and nothing changed. Virtual Agent is of no help. When I tried printing from the app directing using WiFi I was informed my password was incorrect. The password is working on all my other devices. Been trying for hours to solve 

Category:
1 REPLY 1

‎07-02-2021 01:03 PM

HP Recommended

@Mad44

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App on your Android phone and try.

 

If that doesn't work, reset the network settings on your phone and connect it to the Printer again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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