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HP Recommended
HP ENVY 6432e All-in-One Printer
Android 8.0 Oreo and older
Why does the HP Smart App keep logging me out.
Every 24 hours i have to log in again to be able to print. 
Very annoying. Have tried deleting cache, uninstalling, re-adding printer,  nothing helps. 
What do you suggest, other than buying another printer from another brand.
 
24 REPLIES 24
HP Recommended

Same here and it is very annoying... Any solution so far?

Cheers,

HP Recommended

Talked to HP Support about my sign in problem. I can see from the comments that others have the same problem. I mentioned this to the guy at HP Support and [Content Removed]

HP Recommended

@Lewedk

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

HP Recommended

The entire process of HP smart has been terrible ever since it became web based rather than installed locally.  Wish they would sort it - it is now slow and cumbersome.

HP Recommended

Still waiting for a response after sending the required data. 

HP Recommended

Hi @SJH73,

 

Welcome to the HP Support Community.

 

I'd like to help!

What seems to be the issue? Could you elaborate more?

What is the OS you are currently using?

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
HP Recommended

Your colleague, Sandytechy20, already requested and received this information on September 9, and again on September 27.

HP Recommended

I started having a new problem last night. When I sent a print it would go to private pickup every time even though private pickup was turned off. I finally had to uninstall the HP smart app and reinstall it. My printer is a OfficeJet Pro 8020 Series running on windows 11

HP Recommended

Hi @SJH73

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.