-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP Smart App keeps logging me out

Create an account on the HP Community to personalize your profile and ask a question
08-23-2022 04:37 AM
09-05-2022 10:45 PM - last edited on 09-06-2022 07:31 AM by MarcusC
Talked to HP Support about my sign in problem. I can see from the comments that others have the same problem. I mentioned this to the guy at HP Support and [Content Removed]
09-07-2022 07:16 AM
@Lewedk
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
09-29-2022 03:26 AM
Hi @SJH73,
Welcome to the HP Support Community.
I'd like to help!
What seems to be the issue? Could you elaborate more?
What is the OS you are currently using?
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Nal_NR-Moderator
I am an HP Employee
09-29-2022 05:39 AM
I started having a new problem last night. When I sent a print it would go to private pickup every time even though private pickup was turned off. I finally had to uninstall the HP smart app and reinstall it. My printer is a OfficeJet Pro 8020 Series running on windows 11