HP Smart App

[Rose-Mary]

Hello everyone.

I'm a newbie to this forum and an getting very frustrated with this issue. I can't seem to find the smart app which works with my new printer (LaserJet MFP M234sdw). The app store says I need macOS version 11 but Catalina (macOS version 10.15.7) is the latest version supported by my hardware. I've tried the HP virtual assistant which was . . . . . . . not helpful. I can't find any live chat options or a phone line number to talk to a real person. How do I get this printer connected and working. Please advise me.

[Dragon-Fur]

@Rose-Mary 

Welcome to the HP English Community --

Unfortunately,

Even were we to offer the type of "live chat session" support you seek, there is no workaround for installing an application or software on an unsupported version of the Operating System.

HP Smart for MacOS

 HP Smart – MacOS Desktop – Mac Apple Store

      Compatibility

          Mac OS Desktop

          Requires macOS 11.0 or later.

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The HP Smart application supports versions indicated at the app store website or the Drivers and Software website for your printer.

If your version of MacOS provides some kind of "basic MacOS printer driver", perhaps try that.

If you have a supported mobile device (tablet / phone), try that.

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Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

HP Smart for iOS / iPadOS

Apple Store Preview – HP Smart

Compatibility

iPhone

Requires iOS 16.0 or later.

iPad

Requires iPadOS 16.0 or later.

iPod touch

Requires iOS 16.0 or later.

Apple Vision

Requires VisionOS 1.0 or later.

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

LaserJet MFP M232-M237, M232e-M237e series: LaserJet MFP M232d, M232dw, M232dwc, M232sdn, M232sdw LaserJet MFP M233d, M233dw, M233sdn, M233sdw LaserJet MFP M234d, M234dw, M234dwe M234sdn, M234sdw, M234sdwe LaserJet MFP M235dw, M235sdn, M235sdw LaserJet MFP M236d, M236dw, M236sdn, M236sdw LaserJet MFP M237dw, M237sdn, M237sdw

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Wi-Fi Direct Mopria Print Service

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

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User Guide - HP LaserJet MFP M232-M237 Series

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet MFP M234sdw Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Rose-Mary]

Thank you for your reply.

I'm actually looking for an earlier version of HP Smart. I know that earlier versions did support Catalina. printer was bought on the basis that it supported macOS. (not macOS ver 11 or higher).  I just can't find any download for Smart that is earlier than 17. Does it exist or has HP sent out bot to eradicate all earlier versions. I don't really want to do the  "basic driver' solution if there is another solution.

[Dragon-Fur · Accepted solution]

@Rose-Mary 

You are welcome.

OK - Understood -Not the answer you wanted.

Destructo-Bot

Did HP release a bot to eradicate earlier versions still lurking out in the 'net?

Certainly not.

That said, when a version is replaced in the App Store for a platform (for example, MacOS, Mobile - iOS / Android, Windows), HP does not -- at this writing -- continue to offer earlier versions of that application.  If the practice changes, the App Store source for the particular application will include the information.

That does not mean an earlier version is not out there somewhere -- it simply means that HP does not provide the service you seek.

Remember to practice caution when downloading anything from unknown sources -- the Internet is a wonderful resource and can be dark and dangerous, too.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Rose-Mary]

Hi

Thank you for clarifying this. This looks like HP are just ignoring this issue. It would be simple to have a link for the previous versions as a support for customers. This HP policy seems somewhat blinkered. I would have been better investing my hard earned cash in another manufactured who do value customers with more regard by providing wider support for older hardware. Obviously not your problem but thanks again for your support.

[nerthuschild]

I do not need to have my phone involved in my printing.  I use the printer for home personal needs only - like printing a bank statement or occasionally some art work online.  But everyday I get at least two sessions of double messages on my phone to choose a payment plan for the app on my phone.  How do I stop this?  Should I just mark it as spam????