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‎07-09-2023 01:34 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Using the HP Smart app on an iPhone 12, iOS version 16.5.1  I have successfully added my Color LaserJet Pro MFP M283fdw to the app. The printer firmware is updated to version 2023-03-21. When I click on the "Printables" tile, I get a "No Internet Connection" error. The printer is online and all other apps on the phone connect to the internet just fine. I've tried reinstalling the app and that does not help.

Category:
1 person had the same question
3 REPLIES 3

‎07-09-2023 06:21 PM

HP Recommended

My app connected to to a 4155e says the same thing.

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‎07-12-2023 08:31 AM

HP Recommended

Hello community users!

 

I will leave a link below with a post solved for the same failure.

 

https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/No-Internet-Access-error-message-HP-Sma...

 

I hope it helps.

 

SofiaML
HP Support Community

 

SofiaML
HP Support Community

I work on behalf of HP.
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‎07-12-2023 08:38 AM

HP Recommended

This solution does not apply to my situation as I do not have Spanish or any other secondary languages selected on my phone.

 

20230712_143639000_iOS.jpg

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